Changing phone numbers is inconvenient and, at times, unnecessary. Maintaining the same phone number while changing phone plans or carriers is entirely possible. If you left a plan and did not hold the number for a new plan, it may be lost forever. The carrier maintains the number, however, and you can inquire about reinstating your old number.
You might be able to get back your old phone number.Image Credit: Klaus Vedfelt/DigitalVision/GettyImages
Inquire Before Canceling Plans
If you plan on canceling a phone plan and want the number to remain attached to your name, inquire immediately. After the cancellation is complete, the number returns to the carrier, and your chances of retrieval decrease significantly. Most carriers offer options for the phone number, including parking and porting. Unless you use one of these services, you lose the number to the carrier, who reassigns it to a different user.
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Inquiring with the carrier is best done in person when feasible to expedite the process. You receive documentation of the result on paper during a store visit, which provides peace of mind. You can also achieve the same result by calling the customer service line for the carrier. Depending on the carrier, the call center process may require more wait time to connect with an agent.
Port the Phone Number
Porting is the process of moving your phone number from one carrier to another. You can only port the number while it remains active on the old network. For example, when porting from Verizon to T-Mobile, you must initiate the porting process before the contract with Verizon is canceled. After the contract is canceled, the number reverts to the carrier if it was not successfully ported.
The Federal Communications Commission requires carriers to allow porting so the user can keep a phone number as long as desired. The only stipulation is that the user must remain in the same geographical area, although this requirement is not strictly enforced. The new carrier performs the porting, but the old carrier must release the number for the transfer.
Initiate the porting process by informing the new carrier of your desire to keep the number. The carrier handles the transfer entirely in many cases. The old carrier may require your verbal approval to release the phone number, however. Calling the old carrier and informing it of the porting is prudent and may save time communicating between carriers.
After the new carrier has successfully ported the phone number, cancel the old contract, and you are free to use the same number with your new carrier. If you change to a different carrier in the future, the same rules apply; you must port the phone number before canceling the contract.
Park the Phone Number
Parking a phone number is a service offered by most carriers. It allows you to keep the phone number without having a service plan. Parking is ideal for international travel and other times when you don’t require a domestic phone plan. Without a porting or parking plan, the phone number returns to the carrier and is unlikely to be available in the future.
Parking is a fee-based service; it costs a small amount each month to maintain the phone number. The parked number is easily ported to the new service provider if you decide to open a new account under a different carrier in the future. When opening a parking plan, make sure the carrier allows the number to port without additional fees in the future.
TRAI notes that there is currently a lack of transparency in carrying out these disconnections and consumers are not informed of the terms and conditions of such disconnections, due to which the consumers forfeit the existing balance in their account, when telcos disconnect the mobile numbers.
While this is certainly a welcome move by TRAI, we believe that this could also possibly lead to inflated user base and a significant number of unused numbers.
These regulations are expected to come into force from March 22, 2013 and among the guidelines mandated by TRAI include:
– Telcos should not deactivate mobile numbers of prepaid customers, for any period of non-usage less than 90 days. For the purpose of usage, subscribers can make or receive a voice or video call, send an outgoing SMS or use data or any Value Added Services on the network. In case of postpaid connections, users can also pay rentals to keep the number active.
– Telcos should not deactivate mobile numbers of prepaid customers, if the mobile number has a balance of Rs 20 or above.
– Telcos should implement an automatic number retention facility for prepaid subscribers, to allow them retain the number for a specific amount. We believe this service would come in quite handy to subscribers who travel a lot and would like to stick with their number, since the time period for deactivation of a number is 90 days, which we believe is quite short. However, it is yet to be seen as to how telcos will implement this scheme.
– Telcos should also implement a similar safe custody scheme for postpaid customers, to allow them to retain the number for a specific amount.
– In case of deactivation, the subscriber should be given a grace period of 15 days within which they can reactivate the same number, if necessary.
– Telcos should communicate the terms and conditions of deactivation of SIMs due to non-usage transparently to consumers via its startup kit, tariff leaflets, display on the website, newspaper advertisement every six months and SMS within 10 days from the date these regulations comes into place and every six months thereafter.